Branch Manager

Position: Branch Manager
Type: Full-Time
Location: 12730 Research Blvd, Austin, TX 78759

With an established management team in place, Nizari is seeking a highly motivated and experienced Branch Manager for its Austin Branch.

Function

Responsible for directing and administering the operational efforts of the Branch. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Trains direct and supervises Member Services staff. Assists in other departments as needed.

Regular Responsibilities:   

• Supervises work scheduling and workflow of daily routine operations and assists with member services function.
• Ensures that operations are conducted in accordance with Credit Union policies and with legal and regulatory requirements and Implements changes as per the policies within the Branch.
• Ensures Branch security. Opens and closes the building in accordance with set hours and tests security equipment quarterly. Institutes prudent safety measures.
• Provides leadership through effective objective setting and communication.
• Directly supervises all member services department personnel. Ensures that high-quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.
• Conducts regular meetings with member services team to inform and train. Discusses areas needing improvement and changes in procedure.
• Ensures that personnel is well-trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross-training as necessary. Conducts security training.
• Ensures that personnel is effective and optimally used. Determines appropriate staffing levels for proper utilization of human resources in conjunction with immediate supervisor.
• Ensures that members’ requests and questions are promptly resolved. Handles members’ complaints.
• Ensures that members are informed of Credit Union services and policies. Cross-sells Credit Union services. Counsels’ members regarding their financial needs and services requested.
• Ensures that the Credit Union’s quality reputation is maintained and projected.
• Ensures that member services operations are well coordinated with Credit Union accounting, loan processing, and credit functions.
• Manages and oversees expenses. Pursues cost-saving measures.
• Continually seeks ways to improve member services operations and productivity and to meet established goals.
• Prepares periodic Branch activity reports and makes recommendations to management for improvements.
• Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
• Ensures that adequate supplies, forms, and equipment are available for personnel.
• Keeps management informed of Branch activities, progress toward established objectives, and of any significant problems. Requests assistance when necessary.

Qualifications

Education/Certification: Four year undergraduate or equivalent.
Required Knowledge: Understanding of the Credit Union’s field of membership. Thorough knowledge of Credit Union services and products. Understanding of related legal and regulatory requirements. Familiarity with Branch functions, policies, and procedures.
Experience Required: At least five years of related experience in a financial institution, with a minimum of one year of supervisory experience.
Skills/Abilities: Strong interpersonal, leadership, and supervisory skills. Well organized. Ability to operate related computer applications and related business equipment. Attention to detail. Ability to maintain an effective and efficient workflow.

This job description reflects the general duties of the job but is not a detailed description of all duties, which may be inherent to the position. Nizari may assign reasonably related additional duties to individual employees.

Compensation

Nizari is committed to investing in the training, development, and well-being of all its employees. Nizari will offer a competitive salary plus benefits. We now have Employee discounts on Auto and Unsecured loans and our dental plan now includes orthodontists.

About Us

Nizari PFCU is a member-owned financial institution founded in 1989 with about $300 million in assets as of today. We have locations in Sugar Land, Dallas, and Austin, and we serve members throughout the United States of America through more than 5,000 Shared Branches as well as online services.

Have a question?

Please contact us or call our Sugar Land branch at (281) 921–8500 to learn more.